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Business Service Manager
Position Title: Business Service Manager
Direct Reports:
Position Type: Full Time
Status: Exempt
Reports To: Chief Programs Officer
About GRO Community:
God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.
Job Description:
Purpose of Position:
Gro Prints is an innovative social enterprise that is an extension of the Gro Community Screen Printing Workforce Development Program. With the goal of assisting men and boys who have been impacted by the justice system to obtain livable wage employment while developing hard and soft skills within a screen-printing workshop,
By providing job training and real employment opportunities in printshop warehousing, Gro Prints plays a pivotal role in reintegrating formerly incarcerated men and boys into their communities, equipping them with valuable skills, and paving the way for a brighter future. Through every purchase, customers not only enjoy quality custom-made screen-printing materials but they are also building strong eco systems of support and employment for those facing barriers to employment.
Essential Functions:
- Manage day to day operations of sales cycle including invoice tracking, timeline for completion and order close out
- Activate existing organizational contacts that have not previously purchased from GroPrints, converting them into active corporate program customers.
- Test and refine a variety of prospect development strategies to maximize sales opportunities and achieve sales targets.
- Maintain detailed records of sales activities, including calls, meetings, and follow-ups, to ensure accurate forecasting and sales strategy development.
- Work closely with leadership to identify new sales opportunities and contribute to achievement of organizational goals.
- Provide exceptional customer service, understanding customer needs, and offering solutions that meet those needs.
- Assisting in general and social media marketing.
Work Environment: onsite/hybrid
Location: Chicago, IL
Expected Hours of Work: Monday-Friday/40 hours per week
Travel: Must have access to reliable transportation to GRO Community and community sites
Qualifications:
Required Education:
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- Minimum of 3 years of experience in outside sales, with a proven track record of meeting and exceeding sales quotas.
- Demonstrated ability to re-engage past customers and activate new clients.
- Strong communication and negotiation skills, with the ability to persuade and close sales.
- Ability to work independently and as part of a team, with a high level of initiative and self motivation.
Experience:
- CRM software and proficiency in Microsoft Office Suite.
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
- Experience in social media marketing, a plus.
- Physical Demands: n/a
What we offer:
Thrive in a family orientated work environment where we believe in the importance of mental health, wellness, and self-care. Here at GRO we recognize the importance of growth and development while striving to ensure all staff are set up for success in their endeavors as a member of our team.
Benefits:
Dental insurance | BCBS PPO Health Insurance| Vision Insurance| Employer Paid Life Insurance| Voluntary Supplemental and Life Insurance Plans| Paid Time Off | 403(b) Retirement Plan
AAP/EEO Statement
GRO Community provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GRO Community complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
GRO Community expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GRO Community employees to perform their job duties may result in discipline up to and including discharge.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities